Privacy Policy

1 Information We Collect

We collect information you provide directly to us when registering for leagues or events, signing up for SMS notifications, or contacting us.

• Personal Information: Name, email address, phone number, and payment information provided during registration.
• SMS Consent Data: When you opt in to our SMS program, we collect your phone number and the date and method of your consent.
• Usage Data: General information about how you interact with our website, including pages visited and browser type, collected through standard web analytics tools.
• Communications: Records of any correspondence you send us, including emails and form submissions.

2 How We Use Your Information

Information we collect is used solely to operate and improve our services.

• League and Event Administration: To process registrations, send confirmations, and manage league schedules and payments.
• SMS Notifications: To send messages you have opted into, including league reminders, schedule updates, weather alerts, referral program notifications, and occasional promotional offers.
• Customer Support: To respond to your questions, requests, or concerns.
• Referral Program: To track and fulfill Refer-A-Friend rewards when eligibility requirements are met.
• Website Improvement: To understand how visitors use our site and make improvements over time.

3 SMS Program & Data Sharing

Manor Lanes operates an SMS notification program subject to the following data practices.

• Opt-In: SMS consent is collected through a mandatory, unchecked-by-default checkbox during the online registration process. Consent is never implied or pre-selected.
• Opt-Out: Reply STOP to any message at any time to unsubscribe. You will receive one final confirmation text. Reply START to re-enroll.
• Help: Reply HELP to any message or contact us directly at brian@manorlanes.com or (716) 875-8814.
• Message Frequency: Varies based on registration activity and league schedule.
• Costs: Message and data rates may apply. Manor Lanes does not charge for SMS messages beyond standard carrier rates.

4 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist in operating our website or delivering services (such as payment processors or SMS platforms), bound by confidentiality obligations.
• Legal Requirements: When required by law or in response to valid legal process such as a court order or government request.
• Business Protection: To protect the rights, property, or safety of Manor Lanes, our customers, or others.

5 Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. SMS opt-in records are retained in accordance with applicable carrier and regulatory requirements.

6 Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us using the information below. We will respond within a reasonable timeframe.

7 Cookies & Analytics

Our website may use cookies and standard analytics tools to understand site usage and improve the visitor experience. You may disable cookies through your browser settings, though some site features may not function as intended.

8 Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

9 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or SMS program after changes are posted constitutes acceptance of the updated policy.